Resource Library
Pet Stain and Odor Help for Carpet and Upholstery
4.9 (278 reviews)Locally owned in Jackson since 2010
Pet urine is hard to deal with because it travels. It soaks past the carpet fiber into the backing and the pad, and sometimes into the subfloor, then smells again when the air gets humid. These guides explain what happens, how we inspect and treat it, and when replacing the carpet is the better call.
Most pet stains come out, and the odor is removed or greatly reduced. We cannot promise the odor will be completely gone every time. It depends on how much urine there was, how long it sat and how far down it went.
The guides below explain how urine damages carpet, how we find it with a UV light and a moisture meter, what our treatment does, and when we will tell you that new carpet makes more sense than cleaning.
Every Pet Stain and Odor Help Guide
Each guide answers its question in the first paragraph, then explains the reasoning and states the limits.
How Pet Urine Damages Carpet
A layer by layer look at what one accident does to your carpet, and why the clock starts the moment it lands.
Professional Pet Stain Removal
Every stage of a pet accident treatment, from finding the contamination with a UV light to what may remain afterward.
How to Eliminate Pet Odors
Why deodorizers stop working by the weekend, and what it takes to make a room stop announcing that a pet lives there.
Finding Urine With a Black Light
What a UV light will and will not tell you about the urine in your carpet, and how to map it before anyone treats a thing.
What can professional pet treatment actually achieve?
We start with an inspection. A UV light shows where urine has dried on the carpet, and a moisture meter tells us whether it went into the pad. Where the pad damage is isolated, we can flush it with subsurface extraction. That pushes solution down through the carpet into the pad and pulls it back out with the contamination.
Most stains come out, and the odor is removed or greatly reduced. We cannot promise complete odor removal every time, and we will tell you what we think your chances are before we start.
When does pet damage stop being a cleaning problem?
When the urine covers a lot of the room. If contamination covers more than roughly 30 to 40 percent of a room, replacing the carpet and pad is usually the better advice, and we will say so.
Dye damage is the other limit. Urine that sits long enough can strip or shift the carpet color and leave a yellow or orange mark. That mark can stay after the urine is gone, because cleaning removes the contamination and cannot put color back.
Our guide to finding urine with a black light shows how we map the problem first. Questions about your floors? Call or text (731) 437-0006.
Common Questions
Can you get rid of pet urine odor completely?
Often, but we cannot promise it every time. Most stains come out, and the odor is removed or greatly reduced. Where urine has soaked a large part of the pad, some odor can stay. We check with a UV light and a moisture meter first and tell you what we expect.
Should I treat a pet accident myself before you arrive?
Blot what you can with clean white towels, pressing rather than rubbing. Skip store products with heavy detergent or strong fragrance. Do not run a home or rental carpet shampoo machine over it, because those machines can spread the urine across the room. Then tell us where the accident happened.
Does a black light find every affected area?
It finds most of them. Some residues do not glow, and other materials can glow when no urine is there. That is why we also use a moisture meter. Between the two, we get a good picture of how far the urine spread before we treat anything.
Want us to look at it in person?
Call our Jackson team and ask, or send an estimate request. We collect the details, prepare your estimate, and schedule the work once you approve it. You get a chance to look at the work before we leave.
Trusted by our neighbors in Jackson, West Tennessee since 2010. Family safe, pet safe.
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How often to clean, how long carpet dries, how we clean it and how you care for it between visits.
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Hardwood Floor Care
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Floor Care Education
Indoor air, allergens, matching the method to the surface, and the signs a floor needs care.